Clarity first.
Momentum follows.
Diligen is a hands-on consulting practice built around one thing at a time:
Whichever stage you're at, we start by understanding your business properly, then build with you from there.
Four ways we help you move with confidence
Each service is broken into clear stages. Take one stage on its own, or combine them into a single end-to-end package — whichever matches where you are right now.
Product Management Consulting
"You have an idea, but no clear path from it to a working product."Senior product management support for every stage of a product's life — from a rough idea to a product that's live in market. Engage us for a single stage, or take the full journey from business plan to GTM.
Business Planning & Ideation Partner
We sit with you as a thinking partner and turn a rough idea into a grounded, practical business plan — not just a deck, something you can actually build on.
- Validated problem statement & target customer profile
- Practical business plan with market sizing & positioning
- Ideation workshop output & prioritised concepts
Roadmapping & Backlog Planning
Turning the plan into a prioritised roadmap and a backlog your team can actually execute against.
- Prioritised product roadmap (3–12 months)
- Structured, ready-to-build backlog
- Feature prioritisation framework
- Org structuring guidance
- Vendor/partner evaluations
- Working prototype (app-level or IoT-level)
MVP / GTM Implementation
Hands-on support building the MVP and taking it to market, with the metrics to know if it's working.
- Working MVP scoped to the core value proposition
- Go-to-market plan & launch checklist
- Success metrics & tracking dashboard
- Team building support (hiring the right people)
- Vendor/partner management
Available individually, or as a single "Business Plan to GTM" package.
Digital Transformation — ERP, CRM & eCommerce
"You know you need to modernise, but not what it'll take, or where to start."Independent, vendor-neutral guidance to evaluate, plan, and implement ERP, CRM, and e-commerce platforms — so the system you commit to actually fits your business.
Audit & Transformation Report
An honest assessment of your current systems, with a transformation plan, timeline, and cost estimate.
- Current-state systems audit report
- Transformation roadmap with cost & timeline estimate
- Risk assessment & recommendation summary
Roadmapping & Project Management
Sequencing the transformation, coordinating vendors, and managing the project so nothing falls through the cracks.
- Detailed project plan & vendor coordination schedule
- Governance structure & ownership (RACI)
- Milestone tracking dashboard
Full Implementation
End-to-end delivery of the transformation — configuration, data migration, integration, and team training.
- Configured & tested ERP/CRM/eCommerce platform
- Migrated & validated data
- Trained team & handover documentation
Available individually, or as a single, complete digital transformation package.
Tech Audits for Investors & Acquirers
"You're about to invest — you just want to know the technology is sound."Independent technical due diligence for investors, acquirers, and boards. We assess architecture, code quality, engineering team capability, security posture, and scalability, and hand you a plain-English report you can use with confidence.
- Tech readiness scorecard
- Architecture, security & scalability review
- Engineering team & process assessment
- Investment-ready written report
AI Implementation — Retail, E-com, After Sales
"Everyone's talking AI and automation — you just want to know where it actually helps you."Practical AI and automation for retail, e-commerce, and after-sales operations — from demand forecasting and dynamic pricing to automated condition grading, AI-assisted support, IoT-enabled tracking, and workflow automation across the systems you already run.
Audit, Feasibility & Impact Study
Mapping your processes and data to find where AI and automation will genuinely move the needle.
- AI & automation opportunity map across your operations
- Feasibility & impact assessment per use case
- Recommended pilot shortlist
Planning & Backlogging
Turning the highest-impact opportunities into a prioritised, buildable plan.
- Prioritised AI/automation backlog
- Technical approach & integration plan
- Resourcing & timeline estimate
- IoT requirement mapping and backlogging
Implementation
Building and integrating the AI and automation workflows into your existing tools and operations.
- Deployed AI/automation workflow(s)
- Integration with existing systems
- ROI tracking framework
- IoT implementation
Available individually, or as a single, end-to-end AI & automation package.
A clear path from first conversation to delivered work
Whichever service you choose, engaging us follows the same simple rhythm.
Discovery call
A free 30-minute conversation to understand your business, your goals, and whether we're the right fit.
Assessment & proposal
A scoped plan with clear deliverables, timelines, and fixed cost — no open-ended retainers unless you want one.
Execution
We work alongside your team, hands-on — including getting the right people in place, build-vs-buy decisions, and team structuring where needed — with regular check-ins, not a report that sits in a drawer.
Handover & support
Documentation, training, and an optional support arrangement so the work keeps running after we step back.
Built for growing businesses that want to get it right
Operators, not just advisors
We've built and shipped products, run implementations, and managed vendors ourselves — not just written slides about it.
Vendor-neutral, always
We don't take referral fees or resell software. Our recommendations are for your business, not our commission.
Right-sized for SMEs
Senior-level expertise, scoped and priced for how your business actually operates.
Fixed scope, clear deliverables
You'll know what you're getting, when, and for how much — before we start, not after.
Core Team
Akshay Chaubal
Founder, ConsultantAkshay brings product leadership experience across cloud communications and B2B SaaS — driving product strategy, roadmaps, and go-to-market at companies including SaaS Labs, Exotel, and Knowlarity Communications. At Diligen, he leads product management and AI implementation engagements.
View LinkedIn →Karthik Nair
Co-Founder, ConsultantKarthik brings 20+ years of engineering and technology leadership to Diligen's digital transformation and technology advisory engagements — leading global teams to deliver scalable IT products and modernise legacy systems. He works with SMEs to sharpen technology strategy and plan ERP/CRM/eCommerce transformations, and with startups to turn founders' ideas into MVPs, prototypes, and digital products.
View LinkedIn →Deepu Sasi Kumar
UI/UX, ConsultantUI/UX specialist with 20+ years of hands-on and leadership experience handling global clients and design teams in user experience and digital marketing design.
View LinkedIn →Execution Partners
For hands-on build and implementation work, we bring in trusted partners who specialise in exactly that — so the plan we design gets built to the same standard.
MaxDigi Solutions
A digital solutions company building websites, mobile apps, and custom software — brought in on Diligen engagements that need hands-on product and web/app development.
Visit maxdigi.com →Appectual
A Mumbai-based app and web development team with experience delivering for established brands — our go-to partner for mobile app builds and AI-enabled product features.
Visit appectual.com →CCIT (Cocoon IT Services)
A Microsoft Gold Partner specialising in Dynamics 365, ERP/CRM, Azure and business automation — our partner of choice for Microsoft-stack digital transformation implementations.
Visit cocoonitservices.com →Get a free consultation
Tell us a bit about your business and what's not working. We'll reply within one business day to set up a call — no obligation, no sales script.
- 30-minute call, free of charge
- You'll speak directly with a founder, not a salesperson
- We'll tell you honestly if we're not the right fit
Frequently asked
What exactly is a "tech audit" and do I need one before investing?
A tech audit is an independent assessment of a company's architecture, code quality, engineering team, security, and scalability. If you're an investor, acquirer, or board member about to commit capital, it tells you whether the technology can actually support the growth you're underwriting — before you sign, not after.
Can we engage you for just one stage of a service, like the audit?
Yes. Every service is built in stages so you can start small — for example, just the audit and transformation report — and decide from there whether to bring us in for the rest, or take it forward yourselves.
How is Diligen different from a typical IT consultant or agency?
Most agencies want to sell you their own build or their preferred software. We're vendor-neutral: we don't take referral commissions, so our recommendations are based on what fits your business, not what pays us.
We're an early-stage business, not a large enterprise. Can you still help?
Yes — that's who we built Diligen for. Engagements are scoped to what an SME actually needs and can absorb, not a six-month enterprise transformation programme.
How long does a typical engagement take?
It depends on scope — a tech audit can be delivered in 1–2 weeks, while a full digital transformation or AI implementation programme may run over several months. Every proposal includes a clear timeline before work begins.
Do you do the implementation work yourselves, or bring in partners?
We lead the strategy, planning, and project management ourselves. For hands-on build work — development, ERP/CRM configuration, and so on — we bring in specialist execution partners we already trust, so quality stays consistent.